Privacy Policy

Last Updated: June 13, 2026

This Privacy Policy describes how VITURE Thailand (“VITURE Thailand”, “we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit our website, use our services, purchase products, or otherwise communicate with us (collectively, the “Services”).

In this Privacy Policy, “you” and “your” refer to all users of our Services, including customers, website visitors, and other individuals whose information we collect pursuant to this Policy.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Policy. If you do not agree, please do not access or use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or technological changes.

When updates are made, we will post the revised version on our website, update the “Last Updated” date above, and take any additional actions required by applicable law.

How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information from various sources. The type of information we collect and how we use it depends on how you interact with us.

In addition to the specific purposes described below, we may use your information to:

  • Communicate with you
  • Provide and operate our Services
  • Process orders and transactions
  • Improve user experience
  • Recommend products and accessories
  • Comply with legal obligations
  • Enforce our Terms and policies
  • Protect our Services, rights, and users

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you.

Information You Provide Directly

Information you submit through our Services may include:

  • Contact details such as your name, address, phone number, and email address
  • Order information including shipping address, billing address, payment confirmation, and transaction details
  • Account information such as username and password
  • Shopping behavior including products viewed, added to cart, wishlisted, or saved
  • Communications you send to customer support or our team
  • Product registration and warranty claim information

Providing certain information may be necessary to access some features of our Services.

Information Collected Automatically (Cookies and Usage Data)

We automatically collect certain information regarding your interaction with our website (“Usage Data”) through cookies, pixels, analytics tools, and similar technologies.

This may include:

  • Device and browser information
  • Operating system information
  • IP address
  • Network and connection data
  • Website interaction and usage activity
  • Account access information
  • Referral source and campaign attribution information

Information from Third Parties

We may receive information about you from third-party providers, including:

  • Shopify and related e-commerce infrastructure providers
  • Payment processors and financial service providers
  • Logistics and delivery partners
  • Marketing, advertising, and analytics providers
  • Customer support and communication platforms

All third-party information is handled in accordance with this Privacy Policy. We are not responsible for the privacy practices or accuracy of third-party providers.

How We Use Your Personal Information

Providing Services and Fulfilling Orders

We use your information to:

  • Process transactions and payments
  • Ship products and provide order updates
  • Manage returns, refunds, and warranty claims
  • Operate customer accounts
  • Provide customer service
  • Verify product eligibility for warranty support

Marketing and Advertising

We may use your information to send:

  • Promotional emails
  • Product announcements
  • Software or firmware update notifications
  • New product launches
  • Special offers and campaigns
  • Marketing communications

We may also display personalized advertisements based on your interests and interactions with our Services.

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use personal information to detect, investigate, prevent, and take action against fraudulent, unauthorized, illegal, or harmful activities.

Customer Support and Service Improvement

We use your information to:

  • Respond to inquiries and support requests
  • Improve our Services and website experience
  • Analyze product performance and customer feedback
  • Enhance customer satisfaction

Cookies

We use cookies and similar technologies to operate our website, remember user preferences, improve functionality, measure advertising performance, and analyze website traffic.

You can learn more about Shopify’s cookie practices here:

https://www.shopify.com/legal/cookies

Most browsers allow you to disable cookies, but some features of our website may not function properly if cookies are disabled.

Disclosure of Personal Information

We may disclose your information in the following situations:

  • To service providers operating on our behalf
  • To payment processors, logistics providers, warranty service providers, and infrastructure partners
  • To business and marketing partners, including Shopify
  • When required by law or legal process
  • To protect our rights, users, and Services
  • With your consent or at your direction

We do not use sensitive personal information to infer characteristics about you.

User-Generated Content

Reviews, testimonials, comments, product feedback, or other content you publicly post through our Services may be visible to others.

We cannot control how other parties may use publicly available information.

Third-Party Websites

Our website may contain links to third-party websites, software platforms, social media services, or applications not operated by us.

We encourage you to review the privacy policies of those third parties directly, as we are not responsible for their privacy practices.

Children’s Privacy

Our Services are not directed toward children under the age required by applicable law, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove the information.

Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to certain processing activities
  • Withdraw consent where applicable
  • Request a copy of your personal information

You may also opt out of marketing communications at any time.

To exercise your rights, please contact us using the information below.

International Users

Your personal information may be processed or stored outside your country of residence, including in countries where our service providers operate, such as the United States, Singapore, or other jurisdictions.

Where required, we implement appropriate legal safeguards for international data transfers.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

VITURE Thailand

Soar Company Limited
Phaya Thai Plaza Building, 9th Floor
128/106 Phaya Thai Rd
Thung Phaya Thai, Ratchathewi
Bangkok 10400, Thailand

📞 Phone: +66 65 928 2844
📧 Email: info@viturethailand.com